Shipping Policy

Last updated: September 10, 2026

Thank you for choosing Joyracer. This policy explains how and when your order ships, what to expect on delivery day, and what to do if something arrives damaged. If you have a question this page doesn't answer, email us at store@joyracerus.com and a real person will reply.

1. Order Processing Time

Orders are processed and handed to the carrier on the same business day as payment confirmation. Orders placed on weekends or U.S. public holidays are processed the next business day.

During major promotional periods and the holiday season, processing may take slightly longer. If we cannot ship your order within the timeframe stated above, we will contact you by email with a revised shipping date and give you the choice of accepting the new date or cancelling your order for a full refund.

2. Shipping Rates

Your order ships from the nearest of our three U.S. warehouses, and the shipping rate is calculated at checkout from your ZIP code. Shipping for a ride-on vehicle is typically about $30–$40. Enter your address at checkout to see the exact cost before you pay.

Any applicable oversize or remote-area surcharge is shown at checkout before payment. We do not add fees after an order is placed.

3. Delivery Methods and What to Expect

Joyracer ride-on vehicles ship in large, heavy cartons and travel as oversize ground shipments. Please read this section before your delivery date.

  • Delivery is to your front door. The carrier will bring your shipment to the front door of your address.
  • The carrier will not bring the carton inside your home, carry it upstairs, unpack it, assemble it, or remove packaging materials.
  • Keep your contact details current. Please make sure the phone number and email on your order are ones you actually answer, so the carrier can reach you if there is a delivery issue.
  • Plan for the weight. Cartons can be heavy enough to need two people to move. Please arrange help before the delivery date.

4. Estimated Delivery Times

Once your order leaves our warehouse, estimated transit times are:

  • Ride-on vehicles: 2–5 business days (most orders ship via FedEx)
  • Parts and accessories: about 10 business days

These are estimates provided by the carrier, not guarantees. Weather, carrier capacity, and remote delivery addresses can extend transit time. Total delivery time = processing time + transit time.

5. Tracking Your Order

You will receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse. Tracking information can take up to 24 hours to become active after the email is sent. You can also check order status any time by logging into your account.

If your tracking has not updated for more than 3 business days, email store@joyracerus.com with your order number and we will open an inquiry with the carrier on your behalf.

6. Delivery Areas and Restrictions

We currently ship within the contiguous United States (the lower 48 states) only.

  • We do not ship to PO Boxes or APO/FPO military addresses.
  • We do not ship to Alaska, Hawaii, Puerto Rico or other U.S. territories.
  • A small number of remote ZIP codes cannot be served by our carriers. If your address is affected, we will contact you within one business day of your order and offer an alternative or a full refund.

Please double-check your shipping address at checkout. Address corrections requested after a shipment has departed may incur a carrier fee.

7. Inspecting Your Delivery

This step protects your right to a replacement, so please do not skip it.

  • Inspect the outside of the carton before you open it. Look for crushed corners, punctures, tears, or water damage.
  • If you see any damage, take photos of the carton before opening it — for example, a crushed corner. If you sign for the delivery, note the damage on the delivery receipt; a signed clean receipt makes carrier claims significantly harder to resolve.
  • If the damage is severe, you may refuse the delivery. Contact us the same day and we will arrange a replacement at no cost to you.
  • Report concealed damage or missing parts as soon as you notice them by emailing store@joyracerus.com with your order number and photos of the carton, the packing material, and the affected part. We will send replacement parts or arrange a replacement unit at no cost.

8. Lost, Refused, or Undeliverable Shipments

  • Lost in transit: if tracking shows no movement for more than 7 business days, contact us and we will file a claim with the carrier. Once the carrier confirms the loss, we will ship a replacement or issue a full refund.
  • Marked delivered but not received: please check with household members and neighbours first, then contact us within 3 business days so we can open a carrier investigation.
  • Refused or undeliverable: if a shipment is refused without a damage reason, or is returned because the address was incorrect, the return freight and any re-delivery cost (typically $30–$40) will be deducted from your refund, or charged before we re-ship. We will always tell you the amount before charging it.

9. Changes and Cancellations

Need to change an address or cancel? Email store@joyracerus.com as soon as possible. We can usually make changes free of charge while the order is still being processed. Once a shipment has left our warehouse we can no longer stop it, and the order becomes subject to our Return Policy.

10. Questions

Email store@joyracerus.com with your order number and we will get back to you within one business day. If your child's birthday or another date is coming up and you need to know whether an order will arrive in time, ask us before you order — we would rather tell you honestly than have you wait and be disappointed.