Returns & Refunds Policy
Last updated: September 10, 2026
We want your child to love their Joyracer. If something isn't right, we will make it right. This page explains what can be returned, who pays for what, and how long each step takes. If your question isn't answered here, email store@joyracerus.com and a real person will reply within one business day.
1. Return Window
You may request a return within 180 days of the delivery date.
Gifts and holiday orders: the return window starts on the delivery date, so there is plenty of time after a birthday or the holidays to be sure it's the right fit.
2. Condition Requirements
Because our ride-on vehicles are large items, the condition of the product decides whether it can be returned. Please read this section before you unbox.
- Unopened, in original packaging — returnable.
- Assembled but never ridden — returnable. "Never ridden" means the tires show no wear or dirt, the body has no scratches or scuffs, the battery has not been discharged through use, and all original packaging and accessories are included.
- Used — not returnable. A vehicle that has been ridden outdoors, has tire wear, dirt, scratches or scuffs, or a discharged battery is considered used. It is still covered by our Limited Warranty if there is a defect.
Please keep the original carton and foam inserts until you are sure you are keeping the vehicle. We cannot accept a large item return without adequate packaging, because it will not survive the return trip.
3. Items We Cannot Accept
- Vehicles that have been ridden, as defined in section 2
- Items returned without original packaging and protective inserts
- Items damaged by misuse, modification, exceeding the stated weight limit, or outdoor exposure to rain or water
- Gift cards
- Parts and accessories that have been installed or used
- Items returned after the return window has closed
- Individual items from a bundle or gift set — bundles must be returned complete
4. Who Pays for Return Shipping
This is the part most people want to know first, so here it is in plain terms.
| Reason for return | Return shipping | Refund |
|---|---|---|
| Arrived damaged | We pay | Full refund or free replacement |
| Defective or not working | We pay | Full refund or free replacement |
| Wrong item sent | We pay | Full refund or free replacement |
| Parts missing from the box | No return needed | We ship the missing parts free |
| Changed your mind / no longer needed | Return fee: 20% of the price you paid | Purchase price refunded, less the return fee |
| Ordered the wrong model or size | Return fee: 20% of the price you paid | Purchase price refunded, less the return fee |
For change-of-mind returns, a return fee of 20% of the price you paid for the returned item is deducted from your refund. This fee covers return shipping and handling — there is no separate restocking fee. We will confirm the exact amount before you send anything back, so there are no surprises on your refund.
Original shipping charges paid at checkout, if any, are not refunded on change-of-mind returns. They are fully refunded when the return is our fault.
5. Damaged, Defective, or Missing Parts
If your order arrives damaged or a part is missing, you do not need to send anything back before we help you.
- Email store@joyracerus.com as soon as you notice the problem — ideally within 48 hours of delivery — with your order number and photos of the carton, the packing material, and the affected part. (See our Shipping Policy for what to check when your delivery arrives — noting damage on the delivery receipt makes this much faster.)
- Missing or damaged parts: we ship replacements free of charge within 1 business day. No return is required.
- Damage that makes the vehicle unusable: we send a replacement unit or issue a full refund — your choice. If we need the damaged vehicle back, we will email you a prepaid return label at no cost.
If a fault appears later in normal use, it is handled under our Limited Warranty rather than this policy.
6. How to Start a Return
- Email store@joyracerus.com with your order number, the reason for the return, and photos of the item in its current condition.
- We reply within one business day with your return authorization, the warehouse to send it to, and — for change-of-mind returns — the exact return fee for your approval.
- We will email you a prepaid return label. Repack the vehicle in its original carton with all foam inserts, attach the label, and drop it off at a location of the carrier shown on the label. Parts and accessories are returned the same way.
- Please do not ship anything back before you have a return authorization. Unauthorized returns cannot be tracked to your order and may be refused.
Returns go to one of our U.S. warehouses in Riverside, California; Garden City, Georgia; or Old Bridge, New Jersey. Your return authorization email and prepaid label will show exactly which one to use.
7. Refunds
- Once your return arrives at our warehouse and passes inspection, we issue your refund within 3–5 business days.
- Refunds are issued to the original payment method. Your bank or card issuer may take a further 3–10 business days to post the funds.
- We will email you when the refund is issued, with the exact amount and any deductions itemized.
- If a returned item arrives in a condition that does not meet section 2, we will contact you with photos before making any decision. We will not quietly reduce your refund.
8. Exchanges
If you need a different color or model, the fastest route is to return the original item and place a new order, so the new vehicle ships immediately rather than waiting for the return to arrive. If the exchange is because we sent the wrong item or the item is defective, we ship the replacement first and email you a free prepaid label to send the original back.
9. Cancelling an Order
You can cancel free of charge at any time before your order leaves our warehouse — just email store@joyracerus.com as soon as possible. Once a shipment has departed we can no longer stop it, and the order is handled under this Returns & Refunds Policy.
If you refuse a delivery without a damage reason, the return shipping cost (typically $30–$40) is deducted from your refund, as described in our Shipping Policy.
10. Warranty
Returns and warranty are two different things. This policy covers the first 180 days after delivery. After that, defects in materials or workmanship are covered by our Limited Warranty, which is a separate page. If you are unsure which applies, just email us and we will sort it out.
11. Questions
Email store@joyracerus.com with your order number. We reply within one business day, and a real person — not an automated system — will read your message.